Still ongoing for me. Last year, following a successful Kickstarter campaign, PHOSPHOR Watches started selling the Touch Time watch on their website, a digital watch with a touch-screen e-ink display. I ordered it from their website in early December. Now, the Kickstarter ended in September 2012, and the estimated delivery was November 2012, for backers. Buying from the website, I was told to expect it around February 2013. Since then, every month or so, the delivery date was pushed back, and is currently November 2013, for both backers and people who having bought from the website. Communication is rather limited, as are updates. Two photos in early August showed the unwelcome addition to the display of a clunky lock icon, and since then there has been a photoshoot with a nude model. Tired of waiting for a watch which could reflect the quality of the communication (it should not take more than a quarter of an hour a week to explain the current situation on Kickstarter and paste it on the facebook page), I decided to cancel my order, and ask for a refund during the first week of August, since the watches themselves hadn't been made yet, apart from a few test models. No answer. Ten days later I send another one, which did get an answer, telling me that my card had to have changed, because the refund didn't work. I answered immediately, saying that no it hadn't changed, but I could give them another card if necessary. No answer since then. I did send one more on August 31st, telling them that I really would like the refund, and considering the quality of the service received so far, would rather have them send the money to a paypal account, as it is less risky than sending credit card details to someone who apparently does not care much for customers. No response. I have asked on the facebook page several times, once the co-owner asked if she could help, nothing happened, and one message got an answer three weeks later asking for my order number. Which they already had received a few times. That last message was one week ago. Of course, not a word, and no result since.
Last year, following a successful Kickstarter campaign, PHOSPHOR Watches started selling the Touch Time watch on their website, a digital watch with a touch-screen e-ink display.
I ordered it from their website in early December.
Now, the Kickstarter ended in September 2012, and the estimated delivery was November 2012, for backers. Buying from the website, I was told to expect it around February 2013.
Since then, every month or so, the delivery date was pushed back, and is currently November 2013, for both backers and people who having bought from the website.
Communication is rather limited, as are updates. Two photos in early August showed the unwelcome addition to the display of a clunky lock icon, and since then there has been a photoshoot with a nude model.
Tired of waiting for a watch which could reflect the quality of the communication (it should not take more than a quarter of an hour a week to explain the current situation on Kickstarter and paste it on the facebook page), I decided to cancel my order, and ask for a refund during the first week of August, since the watches themselves hadn't been made yet, apart from a few test models.
No answer. Ten days later I send another one, which did get an answer, telling me that my card had to have changed, because the refund didn't work. I answered immediately, saying that no it hadn't changed, but I could give them another card if necessary. No answer since then. I did send one more on August 31st, telling them that I really would like the refund, and considering the quality of the service received so far, would rather have them send the money to a paypal account, as it is less risky than sending credit card details to someone who apparently does not care much for customers.
No response.
I have asked on the facebook page several times, once the co-owner asked if she could help, nothing happened, and one message got an answer three weeks later asking for my order number. Which they already had received a few times. That last message was one week ago. Of course, not a word, and no result since.