Seems pretty cut and dry to me. Imagine a funeral home losing the ashes of your loved one. It's just some dust and brittle bones ground in a ball mill and poured into a baggie. Seems pretty ridiculous to be emotionally attached to such a thing but humans are weird. In such a case you would be entitled to some sort of compensation. Maybe not a bazillion dollars but at least the cost of cremation. At least you did get a funny family story of Nana's burial by way of rubbish skip.
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