It really gets frustrating when due to the language barrier, the reps just don't understand your problem. I think my worst experience was with people in the Philippines, not India. No matter how many times I tried to explain to them why I couldn't do what they said I should do, they just told me to do it. I repeatedly asked to be transferred to an American (which I know they could do) who would better understand my problem, but they flat out refused. Finally I hung up and hit the right key when calling back, so I got an American, who right away understood my issues.