I'm Indian and my own experience has been that call center professionals based in the U.S. are actually ruder and less likely to make the extra effort to help you (unless you threaten to close your account, in which case you get instant help).
With Indian call center professionals, I find that given the amount of people who hurl abuse at them everyday, they are almost grateful, poor guys, when you are polite, and go all out to help you.
Even in the midst of my frustration (with whetever issue I am calling about), I feel sad about their plight.
With Indian call center professionals, I find that given the amount of people who hurl abuse at them everyday, they are almost grateful, poor guys, when you are polite, and go all out to help you.
Even in the midst of my frustration (with whetever issue I am calling about), I feel sad about their plight.