I had this procedure done as well, although not nearly as extreme as the young lady in the article. I only had to lengthen my right fibula and tibia about two inches. It took about 6 months to do the lengthening and another 6 months to be completely healed
After working in a call center (don't anymore) I am more polite than usual to any over the phone support personnel. I know in my experience when a costumer was being rude or whathaveyou I would occasionally disconnect or transfer to the wrong department. Keep in mind, Not all call centers are big. Meaning if you call more than once on the same day your experiences might have been shared around the office and coworkers are glad to make life difficult for you aswell ;)