I have to say my initial reaction to this story was laughter, followed by anger that a bank can censor passwords in this way.

What does concern me is the security issue. Many people use the same password on numerous accounts as it makes it easy to remember, if a bank employee can openly view your entire password it leaves them open to huge security issues. With Barclays bank (who have the worst customer service on the planet!) they can not see your full password and only ask for the 2nd and 6th letters as an example.

Perhaps you should change your password to iscrap!