I worked in a customer service call center in Texas that was normally a very happy place. The problems were easily fixed and our customer base for the service we provided was generally pleasant. But every once in a while we got treated like dirt for no reason. I felt REALLY bad for the couple of girls in our department that were from the Middle East because they were American citizens and got the worst of it. They were the sweetest gals you would ever want to meet. Do not automatically assume you are not calling America.
Two of my favorite anecdotes from supervisors:
To a native Texan: "Your twang makes you sound stupid. Give me someone smart." *release*
To a Mexican-American supervisor: "I don't want to talk to you, give me a native speaker!" "I'm sorry, Pocahontas is at lunch." *release*
Call center people are always willing to do anything to help you if you are really sweet to them. If you act like a jackhole, they're just going to want you off their line and will do little to care about your needs.
Two of my favorite anecdotes from supervisors:
To a native Texan:
"Your twang makes you sound stupid. Give me someone smart."
*release*
To a Mexican-American supervisor:
"I don't want to talk to you, give me a native speaker!"
"I'm sorry, Pocahontas is at lunch."
*release*
Call center people are always willing to do anything to help you if you are really sweet to them. If you act like a jackhole, they're just going to want you off their line and will do little to care about your needs.