Continental lost my luggage both ways. Destroyed both my kids car seats, which they said they were not reponsible for and left me stranded for 24 hours in an airport with two toddlers with no one telling me when, if ever, my flight was actually going to leave.

I travel a fair bit since my family is on the other side of the country, and that was the worst experience I've ever had. I'll never fly with them again!