I buy a ticket to fly from A to B. It is supposed to leave at 2PM. At 2PM the plane has still not arrived. The crew is on another plane which is also still in the air The person at the counter is helpful when asked. They explain that the plane is late arriving. Weather, I ask? No. Mechanical trouble? Nope. Oh. So we sit, maybe an hour, maybe two. Who knows? The seasoned travelers, upon hearing the news, get out a book and settle into their seats. The newbies run to the counter and complain.

A day in the life...The bigger the airport and the larger the airline the worse the problem. Go ahead and suggest that we should get some sort of compensation for the airlines inability to deliver the services promised. Imagine any other industry doing the same. Most states have lemon laws. Or imagine going to your favorite restaurant, ordering a 15 ounce rib-eye and being given a 8 ounce hamburger and being told the delivery truck has not arrived yet. Or being told that the chef who cooks the rib-eye is on break.

Ridiculous.