Keeping the Crisp in Crispmas.

There is a memorial plaque on the wall of the crew room at Stillwell Avenue (Brooklyn) dedicated to the last employee who came to the aid of a customer. The MTA does NOT want it's employees to get involved in altercations. We're instructed to request police assistance. Of course, then everyone has to wait around until the coppers arrive. From personal experience (11+ years) I advise that you not hold your breath waiting.