Sadly, I have to agree 100% about the issue of customer service. Of the three Borders here in the Nashville area, there is only one I would say has good service (and that's because of two employees in particular at the Franklin Road store location, and the manager is definitely not one of them!).

I like Borders stores and as an avid reader am sorry to see them closing, but when I can roam around a store like that for 10 minutes (no exaggeration) before finding someone other than a cashier to help me, there's a definite issue.