I have a real problem with this article. We geek squad agents don't just go to Google but I'm fact use it as a tool. It would be foolish not to use every tool we have to find the best for for computer problems. A good geek squad agent would tell you they are passionate about keeping up on the latest computers and maintaining a knowledge base of frequent fixes. You either spoke to someone who has become bitter towards the company for whatever reason or you've taken them of context. I would love to get in touch with the writer of this article and thought more about this subject. I've worked for geek squad for four years and they've taken good care of me. I pride myself on doing a great job for my clients and I don't just try to sell them things they don't need. Again I use the tools at my disposal to create a smooth client experience. I want people to be happy they called.