I don't understand these people that say "the kid agreed to the terms, what is the problem?" Are these people banking lawyers, or what? The whole reason this event garners so much attention is because any reasonable person would see this as a wrong perpetrated by a big corporation against a child. We all identify with it because many of us have experienced similar situations where a person with some authority (whether it be at a corporation or governmental office) will shrug their shoulders and say "there is nothing I can do about it" as some bureaucracy screws you. The whole point of having a person involved in the process is to inject judgment and humanity in the largely automated process of things like banking