My neighborhood Borders is closing - it'... ...uous absence: they didn't mention their customers at all! Our local Borders had terrible customer service (I remember the exact moment that Borde... ...exact moment that Borders lost me as a ...
https://www.neatorama.com/2011/03/15/why-borders-failed/Why is customer service in Paris so horribly rude? It may have roots in t... ...e Kirby of BBC News discovers first-hand that the customer isn't always right in Paris:The fact is Parisians... ...ht in Paris:The fact is Parisians employed in any service industry simply do not b...
https://www.neatorama.com/2010/02/06/why-is-customer-service-in-paris-so-rude/(YouTube link) When Dave Carroll and his band Sons of Maxwell wanted to complain about the way United Airlines handled their guitars, they tried going through the proper channels. A year later and no resolution, there's...
https://www.neatorama.com/2009/07/08/united-breaks-guitars/[youtube=http://www.youtube.com/watch?v=WYjgHLFZMa... ...o from 1991 teaching retail workers how to handle customers
https://www.neatorama.com/2009/02/05/nintendo-customer-service-training-in-the-90s/As a former retail employee, I wholeheartedly ag... ...ch is going to be relevant later in the story: Customer : “Your site won’t let me get through!” M... ...of the site you were having an issue with?” Customer : “It keeps telling me that I have the wrong pas... ...you an e-mail with a copy of y...
https://www.neatorama.com/2009/01/07/the-customer-is-not-always-right/
