Some people don't have a clue what IT professionals do for a living, and whenever these employees have any little problem with their work computer they call in someone from the IT department to fix their station.
According to The IT Crowd they start with "have you tried turning it off and on again?" then work from there, but if you don't know the difference between email and snail mail then you need more help than the IT department can provide.
Solarwinds asked IT professionals to share the most ridiculous and hilarious help requests they've ever received, and forget about knowing what the IT department does- these people don't even understand how a computer works!