Imagine joking around by Tweeting that you want Mortons to meet you with a steak when land at an airport -and actually having them do it. That's exactly what happened to Peter Shankman:
It just happened to occur over dinnertime, and he knew he would be starving when he deplaned and headed home. “Hey, @Mortons – can you meet me at newark airport with a porterhouse when I land in two hours? K, thanks. :)” Imagine his surprise when he got off the plane to find a tuxedoed gentleman holding a bag that contained a 24 oz. Morton’s porterhouse, shrimp, potatoes, bread, napkins and silverware. Shankman noted that the Tweet had to be noticed, someone had to get approval for the idea, a cook had to make his food, the food had to be driven 23.5 miles away from the nearest Morton’s, and someone had to track down his flight information and figure out where he was landing to meet him at the right location.
Read about 10 other amazing customer service experiences over on Mental Floss.
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This Shankman guy is in marketing, specializing in social media. This smells like it was set up to me. Stinks even.
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