A grocery store in Hamilton, New Zealand opened its doors automatically without any store employees present on Friday morning. The store's computer system opened the doors at 8AM, and shoppers came in as normal. Some bought groceries and used the self-checkout, while others just left without paying.
Customers' choices were recorded on closed-circuit TV, but Miller says he will not prosecute those who left without paying. Link to story. Link to video. -via Arbroath
Supermarket owner Glenn Miller was initially furious over the incident, fearing that thousands of dollars of groceries might have walked out the door. But after reviewing the shop's security footage during the weekend his mood had mellowed.
"I can certainly see the funny side of it ... but I'd rather not have the publicity, to be honest. It makes me look a bit of a dickhead."
The security footage showed shoppers were not aware that there were no staff in the supermarket, Mr Miller said.
"They weren't in for a free-for-all. They were doing their normal shopping and then got to the checkout. Half of them paid and the other half thought, `this is a good deal' and walked out."
Customers' choices were recorded on closed-circuit TV, but Miller says he will not prosecute those who left without paying. Link to story. Link to video. -via Arbroath
I think 'stealing' is overblown. If I go in to a store, spend my time selecting all the items, then have to stand there while the store chooses not to sell me those items, I'm a tad peeved that they just wasted my time. That doesn't justify 'stealing' but I do believe stores that make it unnecessarily difficult for me to give them my money earn little sympathy.
Also: people want short lines, but short lines means more personnel, more personnel means higher prices. And what do people do? They go to the stores with the lowest prices. And then complain about lack of personnel...
sheeesh, the money goes to charity, and the owner said at least for now he won't file any complaint.