Steve Valdez of Tampa, Florida had a check written to him from his wife. He took a check to her bank to cash it. Bank of America requires a thumbprint to cash a check from anyone who does not hold an account there. The problem is that Valdez was born without arms. The bank refused to cash the check.
A spokesman for Bank of America said that the bank should have made accommodations for Valdez. Link -via J-Walk Blog
According to Valdez, when he gave the teller the check, she said "Obviously you can't give a thumbprint." But Valdez says the manager refused to cash the check unless he did.
When Valdez told the manager giving a thumbprint would be impossible, she suggested he either bring in his wife or open an account. Valdez says that's not the way the bank would treat someone without prosthetic arms, and he refused.
A spokesman for Bank of America said that the bank should have made accommodations for Valdez. Link -via J-Walk Blog
Sounds like he was stumped on what to do.
Abusive comment hidden.
(Show it anyway.)
Are you hard set on rules and regulations, and offer inflexible customer relations? Then you are eligible for an occupational position in the field of banking administration!
Abusive comment hidden.
(Show it anyway.)
Which now sets the president that anyone with no arms can get their(or someone elses) checks cashed un-molested. Kudos Band of America.
Abusive comment hidden.
(Show it anyway.)
Bank*
Abusive comment hidden.
(Show it anyway.)
I think it's a mute point to set the president.
Abusive comment hidden.
(Show it anyway.)
"Pas de bras, pas de chocolat"
Abusive comment hidden.
(Show it anyway.)
Dicks.
Abusive comment hidden.
(Show it anyway.)
So what? Blind people can't drive cars. Wah, wah, wah. Everybody's got stuff they have to deal with. He should have brought his wife in with him or go to his own bank. This is a non-issue.
Abusive comment hidden.
(Show it anyway.)
CE, this is quite different that a blind person driving. How would it be dangerous for this man to cash a check? Shouldn't he be able to live an independent life? Besides, this is just BOA policy, not a law. They should have allowed him to offer another ID or print. Perhaps a toe print.
Abusive comment hidden.
(Show it anyway.)
I'm sure he was tempted to leave a large forehead print on the desk.
Abusive comment hidden.
(Show it anyway.)
But I'm sure he'd give them the finger if he could.
Abusive comment hidden.
(Show it anyway.)
ironic considering that BOA was getting a handout just a few months ago... but now they won't serve a person without arms
Abusive comment hidden.
(Show it anyway.)
B of A sucks. Between this and a string of bad customer service episodes, I'm pulling my funds out and switching to Wells Fargo.
Abusive comment hidden.
(Show it anyway.)
Note to self: Downtown,Tampa,Florida.. Avoid the BOA there.
Abusive comment hidden.
(Show it anyway.)
It's always Florida isn't it?
Abusive comment hidden.
(Show it anyway.)
He should have asked them to certify the check. Then he could have cashed it anywhere. (They have to certify it for free.)
Abusive comment hidden.
(Show it anyway.)
We forget that not all bank thieves are armed robbers.
Abusive comment hidden.
(Show it anyway.)
They are a bunch of dimwits! I have had so much trouble with this bank...money missing, late deposits, ignorant tellers...get rid of them.
Abusive comment hidden.
(Show it anyway.)
no thumbs, but he has toes.
Abusive comment hidden.
(Show it anyway.)