Thanks @myhermes for delivering my parcel so it's 20ft high stuck to the roof! Great care taken! #Hermes pic.twitter.com/zN4IhCq95d
— Benjamin1980 (@benjamin1980) August 8, 2014Benjamin Ward of East Sussex, UK, expected a shipment of clothing through the package delivery service myHermes. A driver dutifully placed the package at Ward's house. Or on it.
About 20 feet into the air, on the roof of the house.
The delivery driver's note said simply "Stuck on roof--sorry!"
Ward was displeased and expressed his opinion of myHermes's customer service on Twitter. His tweet promptly went everywhere, making the failed package delivery a public relations fiasco.
The social media management of myHermes, to its credit, seemed to realize that this was a serious problem and leapt into action.
Sometimes myHermes's requests were not always reasonable. But the delivery driver did show up that day and, after borrowing a rake from Ward, remove the package from the roof.
-via Daily of the Day